IndiGo Embraces Infiniti Software’s GroupRM Platform to Revolutionize Group Travel Bookings

A Strategic Alliance to Transform Group Travel

IndiGo, India’s largest airline by market share, has entered into a strategic partnership with Infiniti Software Solutions, a leading player in airline group revenue management technology. The collaboration centres around IndiGo’s deployment of GroupRM, Infiniti’s cloud-native platform designed to simplify, automate, and enhance the group travel booking journey.

Amid surging demand for group travel across business, leisure, and MICE segments, IndiGo aims to modernize its processes, ensuring speed, efficiency, and a superior customer experience for travel agents and corporate clients managing large group bookings.

How GroupRM Reinvents Group Booking Operations

GroupRM isn’t merely a system upgrade—it’s a significant digital leap. The platform seamlessly integrates into IndiGo’s operational ecosystem, enabling the airline to:

• Accelerate Response Times
  
  Automated workflows drastically reduce wait times for group fare quotes and approvals.

• Boost Operational Efficiency
  
  By minimizing manual processes, GroupRM allows teams to handle larger booking volumes without compromising quality.

• Scale Seamlessly During Peak Periods
  
  The cloud-native architecture ensures smooth handling of high transaction volumes, essential during festive seasons, conferences, or large events.

• Leverage AI-Based Pricing
  
  Intelligent algorithms optimize group fares based on market trends, demand patterns, and revenue strategies, ensuring competitive pricing and profitability.

• Enable Personalized Offers
  
  Rich passenger insights empower IndiGo to tailor offers and experiences to the unique needs of group travelers—a valuable asset for B2B partners catering to specialized segments.

These capabilities align with current B2B travel trends where efficiency, customization, and digital agility are critical for maintaining competitiveness.

IndiGo’s Vision for a Digital Future

Abhijit Dasgupta, Senior Vice President – Planning & Revenue Management at IndiGo, emphasized the airline’s forward-looking approach:

“Continuous innovation to deliver affordable fares and a hassle-free customer experience lies at the core of IndiGo’s philosophy. Through our collaboration with Infiniti and the adoption of GroupRM, we’re fundamentally enhancing how we serve our group customers. This partnership supports our long-term vision for a next-gen digital ecosystem, ensuring seamless, smarter journeys for all.”

Infiniti Software’s Industry Milestone

Commenting on the partnership, Ananth Narasimhan, CEO of Infiniti Software Solutions, said:

“Partnering with IndiGo marks a significant milestone for Infiniti. IndiGo’s progressive mindset and commitment to customer excellence perfectly align with our mission. GroupRM is engineered to empower airlines with operational agility and elevated passenger satisfaction—two vital pillars in today’s highly competitive aviation landscape.”

Why This Matters for B2B Travel Professionals

For travel agents, consolidators, and corporate travel planners, the integration of GroupRM at IndiGo offers tangible benefits:

• Faster Quote Turnarounds
  
  Reduces delays in securing competitive group fares, improving client servicing and conversion rates.

• Greater Fare Transparency
  
  AI-driven pricing insights equip agents with better visibility and confidence while negotiating group deals.

• Enhanced Client Satisfaction
  
  Tailored group solutions help B2B professionals deliver more value, strengthening client relationships and loyalty.
  
  

IndiGo’s partnership with Infiniti reflects the airline’s ongoing pursuit of digital innovation—a trend reshaping how B2B travel professionals engage with airline partners and serve group travel clients.

Conclusion

IndiGo’s move to adopt GroupRM from Infiniti Software Solutions signals a decisive step toward smarter, faster, and more customized group booking experiences. As group travel regains momentum post-pandemic, such tech-driven collaborations are becoming essential for B2B stakeholders looking to stay ahead in the competitive airline and travel market.

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