Indian Embassy in Bangkok Shifts Visa and Passport Services to Du Digital from July 2025

A Major Change for Indian Travelers and Expats in Thailand

A significant shift is underway for Indian nationals, ex-pats, and business travellers navigating consular needs in Thailand. Starting July 1, 2025, the Embassy of India in Bangkok is officially transitioning its Consular, Passport, and Visa (CPV) services from long-time provider VFS Global to Du Digital Global Limited.

This switch marks the end of VFS Global’s role in managing consular applications on behalf of the Indian government in Thailand. From July onward, all services will operate under the new Du Digital system.

New Indian Consular Application Centres (ICAC) in Thailand

As part of the transition, two new Indian Consular Application Centres (ICAC) will serve applicants across Thailand:

• Bangkok ICAC
  
  10th Floor, PS Tower, 32/3 Sukhumvit Road, Khlong Toei Nuea, Watthana, Bangkok 10110, Thailand.

• Chiang Mai ICAC
  
  1st Floor, Professional Accounting Services Co. Ltd. (PAS), Nong Pa Khrang Sub-District, Mueang Chiang Mai District, Chiang Mai 50000, Thailand.

These centrally located facilities are designed to offer easier access for Indian nationals requiring passport renewals, visa applications, and other consular services.

Revised Fees and New Appointment System

Under the new arrangement, a service fee of THB 11, plus applicable charges, will be payable to Du Digital Global Limited for processing applications.

Booking Appointments:

• Online bookings open from June 27, 2025, for services starting July 1 onward.

• Schedule your appointment at: https://duiac.dudigitalglobal.com/th/register

Need help?

• Email: icac.bangkok@dudigitalglobal.com

• Phone: +66 24606805

• WhatsApp: Chat with the Du Digital bot for quick assistance.

This digital-first booking approach aims to reduce wait times and streamline application handling for Indian nationals in Thailand.

Important Details for Tatkal and Emergency Services

For travellers in urgent situations:

• Appointments Offered Swiftly: Du Digital plans to provide appointments within five working days of a request.

• Tatkal Passport Applicants: Must visit the Embassy of India (EoI) Bangkok directly before submitting documents at ICAC.

• Emergency Certificates and Tatkal Services: This can be handled via walk-in services at the ICAC without requiring prior appointments.

These protocols ensure critical travel documents can still be processed promptly for those facing emergencies.

What This Transition Means for B2B Travel Professionals

For B2B travel agents, corporate travel planners, and consolidators managing clients in Thailand, this shift is crucial:

◉ Updated Processes: Ensure your teams and clients are aware of the new ICAC locations and appointment systems.

◉ Cost Planning: Factor the new service fees into your cost structures for passport and visa assistance.

◉ Client Guidance: Keep clients informed to prevent disruptions, especially for urgent travel needs or Tatkal services.

This transition reflects India’s move toward more digitally integrated consular services, enhancing efficiency and transparency for travelers and travel professionals alike.

Key Takeaway for Industry Professionals

With the Embassy of India in Bangkok shifting all visa, passport, and consular services to Du Digital Global Limited, travel industry professionals must update their operational checklists, advise clients proactively, and bookmark the new appointment portal.

Staying informed about these procedural changes ensures seamless service delivery and helps avoid unexpected delays for Indian travellers in Thailand.

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