IndiGo Restarts Operations to Key Northern Airports After Temporary Shutdown

Flight Suspensions Triggered by Geopolitical Unrest

In the wake of escalating tensions between India and Pakistan, civil aviation came to a sudden standstill on May 13, 2025, across several sensitive border regions. IndiGo, along with other carriers, temporarily suspended services to six airports — Jammu, Srinagar, Leh, Amritsar, Chandigarh, and Rajkot — following directives from Indian aviation authorities.

The decision, rooted in national security protocols, disrupted travel plans across sectors, especially for agencies handling pilgrimage, government, and corporate travel. The pause in operations reflected the aviation sector’s growing emphasis on proactive risk management in high-alert zones.

IndiGo Announces Safe Resumption from May 14

On the evening of May 14, IndiGo issued a formal announcement via X (formerly Twitter), confirming the gradual reinstatement of flights to the previously closed routes. Their statement emphasized meticulous planning, coordination with authorities, and a deep commitment to passenger safety and schedule reliability.

“Each flight is being reinstated with meticulous coordination — ensuring every journey is seamless, secure and on track.”
— IndiGo (via X, 6:07 PM IST)

This announcement brought relief not only to stranded travelers but also to B2B agents tasked with navigating sudden disruptions. It enabled the recalibration of itineraries and ticketing pipelines across domestic networks.

Other Airlines Join Recovery Efforts

IndiGo wasn’t alone in this rapid recovery.

  • Air India resumed its routes to Srinagar and Jammu on May 13.

  • Air India Express began operating special flights to Jammu.

  • SpiceJet followed suit with services to Srinagar, with phased plans for other affected cities.

Airlines and airports worked in tight coordination to realign operations, manage delayed schedules, and restore passenger trust across impacted regions.

Passenger Confidence Remains a Key Concern

While flights are now operational, challenges remain. At Chandigarh Airport, a significant drop in passenger load led to second-day cancellations, despite operational clearance. Airlines cited “commercial viability” and traveler hesitation as primary concerns.

This incident highlights the fragility of regional air traffic in sensitive zones and underlines the critical role of clear communication and customer reassurance — especially for travel agents managing corporate and group bookings.

What This Means for B2B Travel Professionals

As a travel consolidator or agency, here’s how you should respond:

  • Stay proactive with client updates: Flight resumptions may vary daily; ensure you check real-time airline notifications.

  • Prioritize flexibility in bookings: Leverage airlines offering free rescheduling or cancellations to protect client interests.

  • Educate travelers on safety measures: Highlight government advisories and airline protocols to reinforce confidence.

  • Prepare backup travel options: Always have alternate routing in place for high-risk zones.

  • Build partnerships with DMCs & local operators: Ground coordination is essential in case of sudden airspace closures.

The Bigger Picture: Air Travel in a Volatile World

This disruption — though brief — reflects a broader truth: aviation is deeply intertwined with geopolitics. For travel professionals, the ability to adapt quickly is now a baseline expectation. Airlines are investing more in risk response, while agents must hone agility in operations and customer service.

The recovery journey of regional air routes like Leh, Srinagar, and Jammu will depend on more than just technical clearances. It will require trust rebuilding, transparency, and supportive tools for all stakeholders in the ecosystem.

Conclusion: Reconnect, Rebook, Reassure

The quick resumption of IndiGo’s services is a testament to the aviation industry's resilience and coordination. As normalcy returns, travel professionals must play an active role in restoring customer confidence, adjusting operational plans, and ensuring client safety.

Whether you manage pilgrimage charters, government travel, or leisure itineraries, now is the time to update systems, review bookings, and be visible for your clients — because confidence is your new currency.

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