AirSewa 3.0 – Government-Backed Support Platform for Indian Travel Agents & Flyers

 Introduction: When Clients Face Problems, They Call You First

Whether it’s a delayed flight, poor in-flight service, or unclean airport conditions, travellers turn to their travel agents first. But what if you had a direct line to the government to escalate and track complaints?

That’s exactly what AirSewa 3.0 provides. Indian B2B travel agents can now guide clients or take action directly on their behalf to register and monitor service issues, officially backed by DGCA and the Ministry of Civil Aviation.

What is AirSewa 3.0?

AirSewa 3.0 is the latest version of India’s centralised passenger grievance redressal and travel info portal. It enables travellers (and agents) to file complaints about airlines, airport facilities, baggage issues, and more, while also offering live airport updates and a complaint tracking dashboard.

It supports both web and app access, making it easy for agents to handle client issues while on the move.

Top Features & Benefits for B2B Travel Agents

• File Complaints on Behalf of Clients: Raise service complaints with DGCA directly.

• Track Resolution Timelines: See live status updates of escalations.

• Access Live Airport Info: Get delay alerts, terminal services, Wi-Fi info, and more.

• Grievance Categories Covered:

  • Flight delays and cancellations

  • Baggage loss or mishandling

  • Airport cleanliness and facilities

  • In-flight service and refund issues

• Multilingual Support: Available in English and Hindi—perfect for regional clients.

Download & Access Info

• Platform Availability: Android / iOS / Web

• Official Website: https://www.airsewa.gov.in

• Google Play Store: AirSewa by MoCA India

• Apple App Store: AirSewa
  

• Total Downloads: 1 M+ on Google Play

• App Ratings:

  • Google Play: 4.0/5 (16.3K reviews)

  • App Store: 4.1/5 (1.9K reviews)
    

Free or Paid? Subscription Details

• 100% Free
  AirSewa is a public service initiative. No charges for agents or clients to file or follow up on complaints.
  

Real-World Use Case: B2B Agents Handling Group Travel Issues

A Gujarat-based consolidator managing a wedding group in Delhi faced a baggage delay with a domestic airline. The agent filed a complaint via AirSewa 3.0, attached PNR and photo proof, and received airline resolution within 72 hours, without spending hours chasing customer service hotlines.

Conclusion / Pro Tip for Agents

As a B2B agent, your value lies in how quickly and efficiently you solve your clients’ problems. AirSewa 3.0 gives you a direct, official, and trackable tool to do just that, with full transparency.

Pro Tip: Keep the AirSewa app installed on your phone and train your back-office staff to use it. It reduces dependency on airline helplines and improves your complaint turnaround speed.

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